Scroll down or click on any of the following actions for a quick how-to guide.

• Rebook with a past Provider
  
• Contact your Provider
  
• View or update an appointment
  
• Use Favorites for easy booking
  
• Contact support
  

To rebook, tap “Bookings” from the home screen. Choose the provider you’d like to rebook, confirm the appointment details, and request your new appointment.

Rebook Now

If you have a confirmed appointment, you can easily contact your Provider by tapping  “Bookings.” View your upcoming appointment and tap “Contact Provider”.

Contact Provider

If you have an upcoming requested or confirmed appointment, tap “Bookings” to view the status or to update, extend, reschedule, or cancel.

View Appointment

To rebook your favorite Provider, tap “Book again” on the home screen. Choose your favorite Provider and view their availability. Then, just confirm your appointment details. To add a Provider to your Favorites, look for their full profile in any past appointment or tap the “” icon during your booking process.

Review Favorites

Under “Account settings,” you can access our chat and email support.

Chat with Support

Find quick links to helpful articles and policies to troubleshoot the app without needing to contact support.

Soothe Help Center

The post Booking Made Easy appeared first on Soothe.

Soothe is proud to have landed on the 2022 edition of The Marketplace 100 list published by Future from a16z.  The list ranks the largest consumer-facing marketplace startups, highlighting the next generation of marketplace giants.

Keep reading >>

The post Soothe Designated as a Top Marketplace Company appeared first on Soothe.

LOS ANGELES — February 16, 2021 — Soothe (www.soothe.com), the world’s leading on-demand wellness platform offering massage, skincare, and beauty services, reports that demand in major markets doubled since last year during the Valentine’s Day holiday weekend due to consumer preferences for unique stay-at-home experiences.

The National Retail Federation (NRF) reported that 41% of consumers were choosing to stay in this Valentine’s Day and create a unique experience at home. Data from Soothe suggests this happened. For example, Miami grew 100% and even historically-strong areas like Los Angeles grew 80%, with requests in some areas like Orange County growing as much as 130%. Demand in cities like Chicago, Dallas, and Seattle were on pace to double, but then dropped to only a 36% growth rate as horrible winter storms impacted those markets.

Consumers have adapted to making their homes a center for health and wellness, including receiving many of the services historically only available at a spa or salon. This is an expansion of the trend experienced by the Fitness industry in 2020. From January through November of 2020, according to data from Sensor Tower, approximately 2.5 billion health and fitness apps were downloaded worldwide — a 47% jump from the same period in 2019 – and Health and fitness equipment revenue more than doubled, to $2.3 billion, from March to October, according to NPD retail data.

“There is an increased focus on health and wellness since the pandemic started, yet people are social and desire personal connections beyond just streaming services,” says John Ellis, Soothe’s CEO. “Soothe enables people to still get the services they desire from top professionals while making wellness part of their everyday life at home.”

Rebecca Taylor, a Soothe customer in Miami states, “The experience was fantastic! I booked a Couple’s Massage for me and my mom and she loved it…I’m not comfortable going places and I’d rather have the services come to me. I do the same for my nails and a few other services.”

Diane Sanford in San Antonio says, “The experience was outstanding. Soothe is safer and there’s no need to fight traffic to get to a spa. The convenience of having a professional come to you is awesome. I look forward to my next session with the same therapist next week.”

Soothe offers individual services and a membership plan for those who want to save money and make wellness a regular part of their monthly routine. The Soothe app is available for iOS users on the App Store and Android users on the Google Play store.

The post In-Home Wellness Trends Continue In 2021 appeared first on Soothe.

Safety has always been one of Soothe’s core values, and we pride ourselves on always offering a safe massage experience at home. With the recent, devastating effects that the coronavirus has had on our society, we knew that we had to go above and beyond the massage industry’s existing safety standards to ensure the trust and safety of everyone using our platform as we start to reopen. We worked with a team of experts to determine the best course forward, utilizing information and data from the CDC and local health officials, and are excited to introduce Soothe Safe, our comprehensive program to protect the most important part of Soothe — YOU.

Soothe Safe involves a 10-point checklist of items we are asking of our community to ensure that everyone is safe and secure when booking through Soothe. Here are the key points:

What Soothe Safe means for you

In order to keep everyone safe and healthy as we navigate the new normal, we ask that you do NOT book a session if:

• You are experiencing symptoms of COVID-19 as outlined by the Centers for Disease Control and Prevention (if you have questions regarding COVID-19 symptoms, please review the CDC’s symptoms guide)
• You have traveled internationally within the last 30 days
• You or anyone in your household is aware of exposure to COVID-19 within the last 30 days; or
• You or anyone in your household has tested positive for COVID-19 or been told by a medical professional to presume you or the person in your household has COVID-19 (unless you or the person in your household have been cleared by a doctor to discontinue self-isolation OR you or the person in your household have not experienced any COVID-19 symptoms within the past 2 weeks)

Once Soothe has reopened in your area, and you book an at-home massage with a Soothe therapist, there are a few additional steps we are asking of all our clients to make sure everyone is safe and comfortable. In preparation for a session, please:

• Provide a kitchen sink, powder room, or bathroom for the therapist to wash his/her hands at the beginning and end of the massage therapy session
• Keep children, pets and others 6 feet away from the massage table and the therapists’ belongings to follow social distancing protocols
• Shower before your appointment
• Have a hand towel ready to sneeze or cough into, or wear a face mask that covers your nose and mouth
• Offer to use your own freshly-laundered sheets if you prefer

Soothe Safe policies for therapists

In addition to the 500+ hours of required training, rigorous vetting processes and background checks, we require for all massage therapists in the Soothe network, massage therapists will be taking additional steps to promote a safe experience. All Soothe therapists will be required to wear a face-covering for the duration of the session, as well as thoroughly sanitize and clean all their equipment and change clothing between appointments.

You can review the full guidelines and access helpful links on our Soothe Safe policy page.

The post Soothe Safe: Your Wellness is Important to Us appeared first on Soothe.

A New Look and Feel

Everyone loves a good makeover. We’ve refreshed and modernized everything from the colors on our site to our logo, to align with our vision of an on-demand Soothe massage experience that’s streamlined and simple. 

More Massage Types and Enhancements

Ask and you shall receive. We know that many of you have been requesting additional ways to customize your massage experience, so we’re excited to announce that in the coming weeks you’ll be able to book new modalities and add-ons such as Percussive Massage x Theragun, hot stone, and CBD massage! We have even more options coming soon, too.

An Improved App Home Screen

We’ve reorganized the information to make it easier for you to discover what’s new, plus book and re-book massages with your favorite therapists while setting the stage for more services and a totally personalized experience. Watch this space — there’s so much more to come!

Lifestyle and Wellness Content

We know massage is just one facet of your wellness routine, so we’ve dedicated a new editorial section to our website. Here you’ll find helpful articles for what to expect during a massage, all about the different types of massage techniques and their benefits, plus resources and tips to help you live a healthy lifestyle. New content is added frequently, so check back often for the latest.

A New Soothe Shop​

We’ve completely redesigned the shopping experience. Now you can recreate the 5-star spa experience you love right at home! From aromatherapy candles, to our beloved Swedish robe, to gift sets for every occasion, the Soothe Shop is the perfect way to treat yourself (and others, too). Plus, we’ll be carrying new Soothe apparel for our therapists. 

We know you’re going to love the refreshed Soothe experience, and we’re always looking for more ways to improve and make Soothe even better. If you have any suggestions or feedback, don’t hesitate to reach out to our team. Ready to try the new-and-improved Soothe? Book a massage today!

The post The All-New Soothe Massage Experience is Here appeared first on Soothe.

Soothe is proud to be at the top of the list of the IAB’s Disruptive U.S. Direct-to-Consumer Brands and Services.  The in-home massage company was founded in 2013 and quickly set itself apart from the competition.  Soothe is a technology-driven company with a model that is proving to be just what consumers today want; cost-effective, convenient and reliable in-home wellness services.

The Interactive Advertising Bureau (IAB) empowers the media and marketing industries to thrive in the digital economy. Its members include leading media companies, brands, and the technology firms responsible for selling, delivering, and optimizing digital ad marketing campaigns.

“Consumers and distribution channels have changed. Brands (such as Soothe) go to market faster, with marketing that’s focused on stimulating conversation and ensuring powerful one-to-one customer experiences” says the IAB.  The brands on the elite list  epitomize the growing disruptor brand economy.  IAB CEO Randall Rothenberg says “We watch these brands because their business model, personalized relationships with consumers and go-to-market strategies are transforming how brands are born, how they are advertised, and what consumers expect. Traditional brands aspire to their nimbleness and engagement. If they want to understand the future of the consumer economy, there is no better model to follow than the IAB 250.”

In 2020 Soothe launched its Soothe Safe program in order to help keep therapists and clients safer amid the coronavirus pandemic. The company caters to individuals in-home in addition to professionals and companies who choose to offer massage and wellness programs to their workforces.

The post The IAB identifies Soothe as #1 on 2020’s Health & Wellness list of “250 Brands to Watch.” appeared first on Soothe.